NEXUS OPENING NIGHT & NEXUS ILLUMINATE AWARDS CEREMONY
Overview of Nexus 2022
The Nearshore market is exploding - in a very good way. Due to a combination of factors - including a worldwide pandemic that triggered a re-balancing of global delivery options - Latin America and the Caribbean have reached a whole new level of prominence. As this explosive phase continues, ecosystems are being examined more closely. New questions are being asked about the capabilities of partners and countries. Investors want visibility into the maturity and reliability of digital services and CX supply chains. As a result, the stakes are higher and the rewards are bigger than ever before. Nexus 2022 is designed to explore the real, measurable value of this new dominance.
- What does a Nearshore digital consultancy really look like?
- Where does my CX journey begin if I’m considering the Nearshore?
- Can I examine how Nearshore partners are engineering and innovating?
- What countries are best suited for my enterprise’s digital future?
- What do my peers have to say about IT and BPO services in Latin America and the Caribbean?
Get Started, Get Answers, Get Connected
Key topics and strategic discussion themes:
Global Dislocation: The New World Order of Software Engineering Sourcing
Process Mining: The Missing Link in the Evolution of Hyperautomation and Operational Excellence
Location Analysis: The Best Value at the Best Price – Our Top Picks
Labor Pool Super Session: Nearshore Digital Talent Outlook
The State of Nearshore CX: Flex, Envision and Produce
Managing Vendors in a New Tech Universe (Ai, RPA, Fintech and Blockchain)
Dreamers and Disruptors: Nearshore’s Most Compelling Entrepreneurs
Nexus By The Numbers
Over The Last Twelve Years:
Senior IT, CX and Global Sourcing and Software Leaders
Market-focused expert panel sessions
Doing business with
Industry leading software engineering and digital solution providers, CX and call center providers, and Nearshore investment agencies
Nearshore services industry spanning 18 countries in Latin America, the Caribbean and Canada
SPECIAL KEYNOTE SPEAKER
David R. Bell
David R. Bell, Co-founder, Idea Farm Ventures, Former Chair Professor of Marketing, Wharton School
Glenn has also taken on additional roles which includes coaching and mentoring tech-based startups in the fashion industry as part of the New York Fashion Technology Lab (NYFTL).
Glenn recently led a large-scale IT transformation program which established a new global technology center in Bucharest, Romania and will add another center in Kuala Lumpur, Malaysia. This initiative will more than double the size of the company’s IT organization and expand IT’s technology offerings/skills in local markets. Glenn is a proud graduate of Lehigh University, where he holds a Bachelor of Science degree in International Finance. He is also a recent recipient of an Estée Lauder Companies ELITE Award given to the top IT leaders in the organization.
Rajeev has 23 years of experience in TCS and has been associated with TCS’ top global clients in Mexico, Uruguay, Colombia, Chile, Argentina, Spain and USA in different areas such as IT, Business management and development, Process management and Client relation management. He is well respected by Universities, Government bodies, and Industry forums across the region. Gupta has been distinguished as 2017 Nearshore Executive of the Year by Nearshore Americas. He appears in the 2021 list of CIO 100 Mexico, and the 2013 list of Top 25 IT Executives in Latin America, published by Nearshore Americas (Power 50).
He has attended the Executive Leadership Program from Ross School of Business University of Michigan (USA). Rajeev is an Electronics and Communications Engineer from the National Institute of Technology (India) and is a Certified Six Sigma Black Belt and a Certified Gold Standard Assessor for Tata Business Excellence Model (TBEM).
Vice President - Technology | Strategic Sourcing | Capability Development, Goldman Sachs
He focuses on the human element of management and leadership to create opportunity and ‘build something great from nothing.' Charles' experience enables him to guide clients toward creating digital products that are attractive to investors and customers. He is dedicated to making the world a better place through business. Although he currently lives in Austin, Texas, he is often found in the company’s innovation centers in Ann Arbor, Michigan, and San Pedro Sula, Honduras.
Yoni has been a true visionary for the LACA region over the last 10 years. His company has significantly changed the landscape for smaller BPOs stepping into the game. He has also shown that smaller GEOs can compete in the region as well.
With an abundance of experience in Global Markets such as North America, India, China, and Latin America, including Mexico, Maritza Diaz now serves as the Chief Executive Officer of ITJ. This company offers consultancy and management services to create software centers of excellence in Mexico.
Over the past eight years, Maritza has established herself as a thought leader in cross-border collaboration in the software industry between San Diego and Baja California.
She is a member of the Board of Directors of the Federal Reserve Bank of San Francisco, where she represents San Diego. A member of the Forbes Technology Council and recently recognized as a Woman of Influence in Technology and CEO of the Year Rising Star by the San Diego Business Journal.
Additionally, she was named Ernest and Young Entrepreneur Of The Year® 2021 Pacific Southwest – San Diego Award finalist. Lastly, Maritza was acknowledged in the SD 500 Most Influential People in San Diego list.
Based out of the UK, Neil is responsible for the entire global operations team who are 1500 strong with locations across UK, India, Australia, Malaysia, South Africa, and shortly launching in the USA, Canada, and the Caribbean transacting predominantly in English and Mandarin. As his USA team and business grows he will be growing the Spanish speaking team in the nearshore. Also working closely and supporting Foodhub.com founder and CEO Ardian Mula on major overseas acquisitions.
Prior to FoodHub, Neil worked in senior leadership roles for brands such as Apple, Office Depot/Viking, Sandals and Beaches Resorts leading customer and sales operations. With deep domain experience as a client outsourcing for over 20 years, he has outsourced campaigns globally.
Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning.
Each year, Peter publishes the Front Office Omnibus Survey, known globally as the most comprehensive sounding of enterprise customer experience buyers in North America, Europe, and Australia.
As a much sough-after speaker, Peter has headlined multiple events and appeared frequently in the media around the world, sharing his unique insights into BPO and CX.
Peter was included in Fonolo’s most recent Top 16 Analysts Covering Customer Experience and placed first on CallCentreHelper.com’s Best Respected Contact Center Professional rankings. He also appeared in each iteration of the Nearshore Americas Power 50 influencers listing.
Peter has a degree in Political Studies from the University of Saskatchewan and an MBA from Dalhousie University. He currently lives in Montreal, Canada, although his clients come from every corner of the globe.
Parés is author of “In the Race For Tech Talent, the US Should Look to Mexico” (TechCrunch) and the Amazon book “Transform Your Business with AI Chatbots” which focuses on the AI Chatbot revolution. He is a frequent speaker at technology conferences and regularly contributes to Forbes, e-Banking News, The Standard CIO, InformationWeek, TechCrunch, and MIT.
In 2021, NDS Cognitive Labs was recognized as one of the Top San Francisco Startups. Along with co-author and partner Ricardo Parés, he was also named Entrepreneur of the Year by San Francisco's Nexus Illuminate Awards, recognizing him among America's most outstanding technology and service industry entrepreneurs.
With a Master’s Degree in Business Administration, a Bachelor’s Degree in Administrative Computing Systems, and certificates from MIT, Harvard, and Stanford, Parés is also a university professor with a lifelong passion for transforming digital technologies into business solutions.
Born and raised in Bulgaria, she joined an outsourcing company when she was 18 - when offshore and nearshore outsourcing had just started finding their way to the small Eastern Europe economy. Since then, she’s supported multiple companies, helped attract $25+ million to Bulgaria, and is now trying to increase awareness of nearshore outsourcing for startup tech companies globally.
Gabriela routinely is the counsel of choice of Latin American companies doing business in the U.S. and has recently represented a Latin American client in a multinational M&A transaction, representing her Latin American client in negotiations with some of the largest and most renowned law firms and lawyers in the U.S. and Latin America. Gabriela also represents some of the fastest-growing Dallas-based minority and woman-owned companies. Gabriela regularly speaks locally and internationally on topics such as “Doing Business in the United States,” “Doing Business in Latin America,” “The Foreign Corrupt Practices Act,” and on domestic and international issues affecting multinational companies.
Prior to HighRes Biosolutions, Issam was the VP of Engineering at Brainshark, a leader in sales enablement. At Brainshark, Issam led teams located in Boston, Medellin, and Lima. Brainshark used a combination of private cloud and Azure. Issam also led a globally distributed software team at Carbon Black, which has a large presence in Guadalajara. Issam played a critical role in helping the company launch its AWS cloud product and adopt agile practices.
In the past two decades, Issam has focused on empowering and scaling distributed teams, while helping multiple companies migrate their product offerings to the cloud.
Issam holds a bachelor's degree in Computer and Information Sciences from the University of Massachusetts, Dartmouth.
He is an economist with a Degree from Bocconi University (Milan, Italy), and a MA in International Relations from Johns Hopkins’ SAIS (Washington, DC), and is now an MBA professor at Fundação Dom Cabral. He is the author of the books “6 Competências para Surfar na Transformação Digital” and “O futuro não é mais como antigamente”; both reached the #1 position on Amazon in the People Management and Leadership sections in Brazil. His podcast Metanoia Lab is among the top 100 podcasts in Business in Brazil.
He currently lives in San Antonio, Tx, with his wife and three children. He is the Co-Founder and CEO of Onephase, a Digital Consulting and Software development company with offices in the US and Mexico.
The purpose behind founding Onephase was to develop a team capable of solving complex problems with a customer-centric approach. This means going deep into understanding our customers' needs, their business, and the desired outcome, allowing us to provide the best solution for our clients.
Encouraging his team to follow a process, pay attention to details, and focus on quality will allow Onephase to consistently exceed our client's expectations.
Founder and CEO, RebelMouse
During her twelve-year stint in banking, the former executive banker managed an extensive portfolio, providing financial and investment solutions to players in a wide range of industries.
In September 2019, Kaye assumed the role of CEO of Invest Barbados, the national investment promotion agency.
Kaye has a love for teaching and this aspect of her life began in 1995. She is currently a certified online lecturer/ facilitator with the Cave Hill School of Business, University of the West Indies. She believes that knowledge should be shared and the greatest satisfaction one can have is knowing that the knowledge imparted has charted the course of success for the recipient.
At CI&T, he leads large digital enablement engagements in the USA mainly in the media, retail and manufacturing industries, with a range of specialties and capabilities such as media-tech platforms, e-Commerce, application modernization / cloud services, and data analytics.
Marcelo is thrilled to lead, serve and collaborate with his global team of digital experts delivering strategy, design, engineering and product management services to some of the largest global brands and their ambitious digital programs. He believes in clients' partnerships built to last, based on trust, respect and excellence.
In his current role, Girish leads the engineering teams at The Ksquare Group and is also responsible for design and delivery of all digital initiatives.
Girish brings along an outstanding technical background and exceptional IT skills in software design, development, test and delivery. Over his 16+ years in the IT space he has also developed strong expertise in web & mobile solutions, integration solutions, big data, micro-services, platform design, open source product/platform integrations and predictive analytics. He is driven towards exploring his passion in ML and IOT.
Girish is Bachelor in Computer Science Engineering from Madras University, India.
Prior to Improving, Anurag has been a Founder, President and CEO of several other US and international firms over the years as well as holding a variety of leadership development/coaching CEO roles for the Austin Business Board and Vistage, a global business coaching and advising firm.
Anurag holds an MBA from Michigan State University, an M.S. Computer Engineering from Wayne State University, and a B. Tech Electrical Engineering from IIT Delhi. He is a Charter Member, Founder and former President of TIE Austin and an active executive mentor and angel investor. He currently is a board member of the Austin Chapter of Conscious Capitalism. Anurag has been married to Vandana, a former IBM executive and fellow distinguished alumni of Wayne State, for over 34 years. They have two adult children.
Former Head of Global Community Operations, Snap
Nearshore Americas offers digital marketing solutions, advisory services, content and lead generation platforms, Latin America-focused trade missions and customized research. Earlier, Laughlin was a vice president and Managing Director at Ziff Davis Enterprise, an information technology media group, based in New York City. Laughlin has been featured in news reports appearing in the Financial Times, Miami Herald, Globe and Mail, BBC News and BNN Bloomberg.
Nexus 2022 Agenda
8 AM – 8:30 AM
REGISTRATION AND REFRESHMENTS
Welcome and Keynote Address:
Acting on the New Science that Drives Consumer Behavior
Speaker: David R. Bell – International Bestselling Author, Former Wharton Professor, Digital / E-Commerce Expert, Marketing Expert, Consumer Shopping Behavior Expert
Preparing for the Next Phase of Digital Transformation
Rajeev Gupta, Head of Nearshore LATAM and Mexico, Tata Consultancy Services
9:45 AM PANEL
State of IT Globalization: A New World Order of Innovation and Influence
Economic and political instability, a rapidly changing global workforce environment and insatiable demand for digital innovation have intersected to force new ways of thinking about how, where and with whom to nurture transformative business strategies. Our panel seeks to make sense of how these wide-ranging set of forces are culminating to re-frame the crucial role of technology services partners.
Moderator: Kirk Laughlin, Nearshore Americas
• Anthony Porter, Vice President, Technology, Strategic Sourcing and Capability Development, Goldman Sachs.
• Glenn Kalokira, Executive Director, IT Global Transformation, Estee Lauder.
• Rajeev Gupta, Head of Nearshore Latam & Mexico, Tata Consultancy Services.
Exhibition and Networking
10:30 AM PANEL
Opportunities and Alternatives: Confronting Latin America’s Talent Crisis
A host of factors have created an intensely competitive environment for IT talent. Cross-border recruitment, the attraction of work-from-home and a booming Nearshore industry means employers have to be better than ever at finding great people. Meanwhile, Latin America has the largest ‘skills-gap’ in any region of the world. What’s the way forward?
• Issam Gharios, VP of Software, HighRes Biosolutions
• Maritza Diaz, CEO, ITJuana
• Ashish Patel, CEO and Founder, Simpat Tech
• Anurag Kumar, Managing Director, Nearshore Ops, Improving
11:20 AM PANEL
A Matter of Site: Finding Value Across a Shifting Geo-Location Landscape
Operators and investors are using new metrics and new guidance to make location decisions spanning more than 50 viable cities and countries in the region. Our experts help us formulate new questions and new areas of scrutiny in this special geo-focused discussion.
• Jeff Pappas, Managing Director, Mohr Partners
• Sakshi Garg, Vice President, Everest Group
• Kaye Greenidge, CEO, InvestBarbados
Legal Advisory: Managing the Maze of New Compliance Regs
Gabriela Smith, Partner, Klemchuk
Strategy Session: Distributed Teams at Scale Propels Digital Leaders
The ability to scale distributed teams and execute against bold goals is behind the success of many of the digital leaders of today. We will also discuss some of the key factors these organizations had to learn to achieve success.
Speaker: Marcelo Vessoni, VP Digital Solutions at CI&T
2 PM PANEL
Reality Check: Getting the Most Out of a Cloud-Native Strategy
Andrea Iorio, Former CXO, Tinder and L’Oréal Brazil
• Gustavo Pares, CEO and Founder, NDS Cognitive Labs
• Rodrigo Martinez, Co-founder and CEO, OnePhase
• Marcelo Vessoni, VP Digital Solutions at CI&T
• Girish Mallampalli, Head Of Engineering, Ksquare
2:45 PM Afternoon Break
2:55 PM PANEL
State of Nearshore CX: Global Recalculation, Flex Work and Digital Expansion
Waves of new CX demand from traditional and new demand markets, the establishment of flex work models, and major advancement in omni-channel have propelled Nearshore CX to a new level. What pains and pressures are influencing the next phase of growth? How will countries absorb more investment and expansion? Moving forward, what will CX service providers be looking for in a nearshore delivery point?
Peter Ryan, Principal, Ryan Advisory
• Nessy Ismet, Client Experience Director, Blueground
• Neil Sturrock, Global Operations Director, Foodhub
• Ahmad Shabazz, Former Head of Global Community Operations, Snap
• Yoni Epstein, CEO and Founder, ITEL
3:45 PM PANEL
Guided by Impacts: The Success Criteria for a New Generation of Entrepreneurs
What does it truly mean to have a successful business at a time like this? We explore that question with an outstanding group of entrepreneurs who are especially focused on building purpose-driven cultures. What do those cultures look like and what are the metrics to evaluate success?
Adrian Garcia-Aranyos, President, Endeavor
• Andrea Breanna, Founder and CEO, RebelMouse
• Eldon Marks, Founder and CEO, V75 Incorporated
• Charles Fry, Founder and Director, Code Exitos
4:30 PM Closing Comments
4:45 PM – 5:30 PM
Nexus 2022 Sponsors’ Reception
Nexus will take place in two phases: Nexus Opening Night, held from 6pm to 8pm, in New York City on June 8. The next day, June 9, the main Nexus conference will take place at the Apella Events Space, from 8am to 6pm.
Nexus Opening night will be held at a location to be announced. The Nexus 2022 conference will take place at the Apella Events Space, 450 E. 29th St, New York City.
The Nexus 2022 team has created a select list of hotels that are within a short distance to the Nexus conference. Please refer to our Hotel page on the Nexus 2022 site.
Nexus attracts enterprise sourcing decision makers, client brand leaders in technology, marketing and customer engagement, software and IT services firms, business process outsourcing providers, CX and call center services companies and trade and investment agency members.
Nexus typically registers between 150 and 200 people.
Yes. One of the main features of Nexus 2022 is our exhibition area, where attendees will be able to interact with industry leading organizations.
Yes. Nexus 2022 will provide snacks, coffee and tea, and a full lunch.
Yes. Nexus 2022 will conclude with a sponsors cocktail reception.
Registration will open on February 24th, 2022 for Nexus registration. (Both In-Person and Virtual registration will open.)
Nexus attendance can be secured in one of two ways: As a sponsor or as a regular attendee. Sponsorship packages are available upon request. The cost to attend as a regular attendee will be $550 until March 31, $650 for the month of April, and starting May 1 until the close of registration on June 7, the fee will be $695.
Yes. For the first time in the history of Nexus, the conference will be open to a virtual audience.
The Nexus 2022 conference main event, including all presentations, panel sessions and announcements, will be streamed to the pre-registered virtual audience. Those who register and pay for access will receive instructions on how to access the live stream.
Nexus typically attracts attendees from over 15 countries in the Americas, Europe and Asia.
Yes. The Nexus 2022 team can supply audience demographics and other details pertaining to the audience participation in past Nexus conferences.
The Apella Event Space is a premium conference venue, sitting on over three acres of property. There are ample opportunities to meet in the outside area. Within the facility, premium sponsors will have first option to use private meeting rooms.
Hotel Recommendations Near Apellla Events Space
This is the second time Nexus has been held at Apella, New York City’s premier meeting and event destination venue — secluded on the edge of the East River, yet within easy walking distance of Midtown Manhattan. The private, 3.5-acre property features a tree-lined entry drive, and stunning river views. Apella’s sleekly designed turnkey space serves as a distinctive backdrop for a modern event experience. Offering world-class hospitality, innovative menus, and sophisticated multimedia solutions, Apella sets the standard for an unparalleled guest experience.
Nexus 2015-2019 Guest Speakers
Influencers and client-side executives, listing the position they held at the time of their Nexus appearance
- Toby Redshaw, Former Global CIO, American Express
- Rafael Romo, Chief Latin Americas Correspondent, CNN
- Alejandro Zarate, Senior Vice President, Marsh
- Steven Serra, VP of Product and Innovation, United Technologies
- Harold Bolton, Director of IT Vendor Management, UPS
- Michael Truett, Head of Customer Success and Engagement, Newsela
- Guneet Singh, Senior Director, Customer Experience, Docusign
- Gabriela Smith, Managing Attorney, The Smith Law Group
- Atefeh (Atti) Riazi, CIO, United Nations
- Marc Tanowitz, Partner, Pace Harmon
- Stephen Loynd, Global Program Director, Customer Contact, Frost and Sullivan
- Timothy Norton, Director, Vendor Management, UPS
- Bernardo Chévez, Vice President, Technology, Hearst International
- John J DeMassi, Director Special Projects, Liberty Insurance
- Andy Nixon, CIO, Global IT Service Management, Corning
- Patrick Millar, CTO, Chatham Financial
- Gabriel Rozman, Founder & CEO, Tokai Ventures
- Ranjit Prithviraj, Managing Director, Fitch Ratings
- King R. White, CEO and Founder, Site Selection Group
- Tae Moon, Sr. Manager of Artificial Intelligence and ChatBot, TD Bank
- Sylvain Kalache, co-founder, Holberton School
- Frank Langston, Founder, Pay By Group
- Phil Fersht, CEO and Chief Analyst, HfS Research
- Steve Kirz, Partner, Pace Harmon
- Chris Synder, Director Software Engineering, Scantron
- Mike Heuer, Senior Director, IT Applications, Blue Cross California
- Constanza Nieto, CEO, Global Techbridge
- Carlos Baradello, Advisor and Investor, Sausalito Ventures
- Darryl Kuhn, CTO, AristaMD
- Ash Dhar, Chairman and CEO, Kosha Group
- John Della Penna, Early Stage Investor, Sand Hill Angels
- Robert Chojnacki, Sr Manager, Supplier Performance, Southwest Airlines
- Prem Shanker, Technology Supply Chain Management, Southwest Airlines
- Carlos Pallotti, Undersecretary of Technology, Argentine Republic
- Sanjay Dayal, Agralogics, CTO
- Ian Jacobs, Senior Analyst, Forrester Research
- Luis Ojeda, Latin America Shared Services Leader, Deloitte
- Roy Glasburg, Launchpad Accelerator, Global Lead, Google
- Steve Kirz, Pace Harmon Managing Director
- Priya Alagiri, Founder Alagiri Immigration Law Firm
- Henry Han, Executive Director, Ministry International Trade, British Colombia
- Dilawar Syed, President, Freshdesk
- Lynne Bairstow, Managing Partner, MITA Ventures
- Steve Rudderham, Vice President GBS, Kellogg Company
- Zhiyin Pan, VP of Engineering, Chartio
- Karl Rottman, Senior Director, Cylance
- Hank Birkdale, Vice President of Software Engineer, LendKey
- Edward J. Hansen, Partner, Morgan Lewis
- Frank Zimmerman, Global Head of Partnerships, Nosto
- Melissa O’Brien, Research Vice President Customer Engagement, HFSResearch
- Owen Tran, Chief Technology Officer, Points International
- Hui Wu-Curtis, Senior Director Customer Care Strategy, Choice Hotels
- Salil Dani, VP, Global Sourcing Everest Group
- Michael Moore, Vice President of Call Centers and Operations, Sirus XM
We Specialize In The Americas
The leading hubs for Nearshore App-Dev, Digital Transformation, BPO, Customer Experience (CX), Analytics and Cloud
Mexico | Argentina | Brazil | Colombia|Uruguay | Chile | Peru | Canada| Costa Rica | Jamaica | Guatemala
Dominican Republic | Honduras | Panama | Nicaragua | Belize | Saint Lucia | Ecuador | Bolivia | Guyana | El Salvador | Barbados
50% of the registration fee will be returned to attendees if refund is requested before May 10.
No refunds provided less than 30 days before the conference.